Return Policy
At Moonraga, we take pride in delivering premium 925 sterling silver jewelry crafted with the
trusted legacy of Apex Jewellers. If you are not fully satisfied with your purchase, we offer a 5-
day return window under the following terms.
Return Window
• Return request must be raised within 5 days of delivery.
• Requests made after 5 days will not be accepted.
Eligibility Conditions
• Item must be unused, unworn, and in original condition.
• All original packaging, tags, certificates (if any), and invoice must be included.
• Product must not show any signs of wear, damage, resizing, or alteration.
Restocking Fee
• A 20% restocking fee will be deducted from the product value for all approved returns.
• Original shipping charges (if any) are non-refundable.
• The remaining balance will be refunded to the original payment method after quality
inspection.
Non-Returnable Items
• Customized or personalized jewelry
• Items purchased during special sale
Refund Process
1. Email us at [your email] with your order number and reason for return.
2. Our team will share return instructions.
3. After receiving and inspecting the product, refund will be processed within 5–7 business
days.
Moonraga reserves the right to reject returns that do not meet the above conditions.
Damaged or Incorrect Items
At Moonraga, every piece is carefully inspected and securely packaged before dispatch.
However, in the rare event that you receive a damaged, defective, or incorrect item, we sincerely
apologize and will resolve it promptly.
Moonraga is backed by the trusted legacy of Apex Jewellers, and customer satisfaction remains
our priority.
What To Do If You Receive a Damaged Item
1. Notify us within 48 hours of delivery.
2. Email us at [your email] with:
o Your order number
o Clear photos and an unboxing video showing the damage/issue
o A brief description of the problem
Resolution Process
• Once verified, we will offer a replacement at no additional cost or a full refund (as
applicable).
• No restocking fee will apply for verified damaged or incorrect items.
• Refunds will be processed within 5–7 business days after approval.
Important Notes
• Claims raised after 48 hours of delivery may not be accepted.
• Items damaged due to misuse, wear and tear, or improper handling will not qualify.
• The product must be returned in original packaging (if requested).
We are committed to ensuring your Moonraga experience reflects the quality and trust we stand for